With the internet and social media, it is harder than ever to distinguish between real and fake. The same thing applies to online hotel reviews. It is a known fact that nowadays, a lot of reviews are fake, be it that the ones writing it have been paid to do so, or they have been offered discounts or other such benefits to do so.
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How can one distinguish between a real and a fake review? If you want to find the answer to this question and many more then keep on reading this article.
By paying attention to these red flags and cross-checking reviews, you can better distinguish between genuine feedback and fake reviews, ensuring a more reliable hotel booking experience.
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How to Spot a Fake Online Hotel Review
Online hotel reviews can help guide your booking decisions, but fake reviews can be misleading and ruin your travel experience. Here’s how to identify fake reviews and avoid being duped:
A Business Within a Business
The first thing you need to know about fake online hotel reviews is that they are a business of their own. There is the hospitality industry where money is exchanged for goods such as accommodation and services and there is the online review industry where money is exchanged for goods such as positive reviews of the hotel.
And while the hospitality industry can survive on its own, the same thing cannot be said about the online review industry, which is dependent on the former one. Because of that, you can talk about a business within a business. And while the first one is highly regulated, the same cannot be said about the last one. Because of that, people have looked into ways in which they can tell apart a fake review from a real one.
Beware of the Language
It might sound obvious, but the first thing you want to look out for is the language used in the review. Extreme language, be it positive or negative, is a big red flag. This extreme language is chosen because the reviewer wants to get his or her message across at all costs, thus overly exaggerating the good or the bad. Adverbs such as “very, incredibly, really” are markers for such exaggerated language.
Too many verbs, adjectives, adverbs, exclamation marks, details? Probably yes, since a lot of the time, a real reviewer is more concerned with describing the hotel itself rather than painting a narrative about how their stay at this hotel was a dream come true. The same goes for using caps lock, whose effect is the same as using exaggerated language.
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Reviewing the Reviewer
The next thing you want to check is the profile of the reviewer. If you notice that the respective person writes articles just for a specific hotel or chain of hotels, chances are that the reviewer is fake. Make sure to look for any details in his bio that could give away the fact that he or she is affiliated with the hotel.
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The Length
Another indicator is the length of the review. In most cases a review that is too short and generic or one that is too long and detailed is fake. The short reviews imply a lack of disinterest, or a wish to finish as soon as possible and get the money you have been promised while the complex one implies that the person writing it has something to gain from this action.
Vagueness
The last thing you want to consider is the vagueness of the content. If there is no particular detail about the hotel it means that it is probably fake since the person writing it has never been to the hotel before. Look for details within a review, and compare them with details from a different review and the photos attached.
Only then will you be able to tell what is fake from what is true. All in all, spotting a fake online hotel review is difficult even for the trained and experienced ones so if you want to find out more about this topic then head to Best Location Hotels for more details about this topic.
Check the Reviewer’s Profile
Limited or Generic Activity: Fake reviewers often have profiles with no photo, no other reviews, or a generic username.
Single Review: If the account has reviewed only one property and nothing else, it could be a red flag.
Pattern of Reviews: Check if the reviewer posts overly positive reviews for similar businesses or negative reviews for competitors.
Look for Overly Positive or Overly Negative Language
Exaggerated Praise: Fake reviews might include excessive praise, like “This was the most amazing hotel in the world!” or use flowery, unrealistic descriptions.
Extreme Negativity: Reviews that excessively criticize without providing details may be written by competitors or disgruntled individuals.
Repetitive Phrases: If the review uses the hotel’s full name multiple times or repeats key phrases verbatim (e.g., “the staff at [hotel name] were exceptional”), it may be a paid review.
Analyze the Content
Lack of Specifics: Fake reviews often lack detailed descriptions. Real reviews mention specific features, like the size of the pool, cleanliness of the room, or proximity to attractions.
Too General: If the review could apply to any hotel (e.g., “The service was great, and the room was clean”), it might be fake.
Contradictory Statements: Be wary of reviews that contradict themselves (e.g., “The room was spotless, but there were bugs everywhere”).
Look at the Timing
Clustered Reviews: A sudden influx of glowing reviews over a short period can indicate fake reviews, especially if they follow a series of poor ones.
Old Reviews vs. Recent Experience: If older reviews are generally consistent, but newer reviews seem overly positive or negative, investigate further.
Watch for Unrealistic Claims
Too Good to Be True: Be cautious of reviews claiming the hotel offers services or experiences beyond what’s advertised.
Unusual Details: Mentions of uncommon amenities (e.g., “They had a Michelin-starred chef in the buffet line”) might be fake.
Compare Reviews Across Platforms
Inconsistencies: Check multiple review platforms (Google, TripAdvisor, Booking.com, Yelp) for consistency. If the hotel has glowing reviews on one site but poor reviews elsewhere, something may be off.
Low Ratings with High Praise: A hotel with a poor average rating but overly positive recent reviews may have planted fakes to boost its score.
Check for Professional Language
Corporate Jargon: Fake reviews sometimes use marketing language like “top-notch service,” “state-of-the-art facilities,” or “world-class experience.” Genuine reviews tend to use more casual language.
Copy-Pasted Sentences: Look out for repeated phrases in multiple reviews, which might indicate template-style fake reviews.
Look for Balanced Feedback
Realistic Critiques: Genuine reviews often have a mix of pros and cons. A review that’s 100% positive or 100% negative without nuance can be suspect.
Attention to Small Details: Genuine reviewers often comment on minor details like room decor, temperature, or interactions with specific staff members.
Use Review Analysis Tools
Platforms like Fakespot or ReviewMeta analyze reviews for authenticity by detecting patterns, unusual language, and anomalies in reviewer behavior.
Trust Your Instincts
Gut Feeling: If a review feels overly polished or seems too enthusiastic, trust your instincts. It’s better to be cautious than regret your choice later.
About the Author: Ruben, co-founder of Gamintraveler.com since 2014, is a seasoned traveler from Spain who has explored over 100 countries since 2009. Known for his extensive travel adventures across South America, Europe, the US, Australia, New Zealand, Asia, and Africa, Ruben combines his passion for adventurous yet sustainable living with his love for cycling, highlighted by his remarkable 5-month bicycle journey from Spain to Norway. He currently resides in Spain, where he continues sharing his travel experiences with his partner, Rachel, and their son, Han.